Filling in Registration Form

The Registration Form can be obtained through the following:

• Contact a PGN Sales Person.
• Call PGN's Contact Center.
• Fill in the form online on PGN's website

Prospective Customers can fill in the Registration Form after reading and approving all the General Gas Subscription Provisions of PGN. The Prospective Customer can then provide the required registration documents.

Location Survey

PGN will perform pre-verification of the suitability of the data after receiving the Registration Form. If qualified, PGN will contact the Prospective Customer for location survey implementation and discuss gas usage requirements.

Subscriber Administration Preparation

Once the location survey is completed and is deemed as appropriate, PGN will conduct validation by issuing Proof of Registration that informs the administrative obligation to be settled by the Customer such as Payment Guarantee Cost and Installation Fee of Inside Pipe (as applicable).

Gas Infrastructure Preparation

Once the Prospective Customer has met all the administration requierments, PGN will issue Proof of Gas Subscribe, and Gas infrastructure construction can be conducted.

Implementation of Gas In

PGN will conduct initial distribution of Gas (Gas In) to Customer at the handover spot in accordance with applicable provisions in PGN, and is issued in a Record of Gas In.

Household Customers are divided into 2 (two) groups based on usage:

• Household 1: Household Group, consists of apartments managed by the government, Military and Police official residences, simple houses, very simple houses, and similar houses used for residing.
• Household 2: Household Group, consists of medium houses, luxury houses, apartments, private apartments and similar residences that are used for residing.
  

Meanwhile, Small Business Custoemrs are divided into 2 (two) groups based on gas usage:

• Small Business 1: Small Business Group that uses gas for non-commercial activities, such as government hospitals, clinics, orphanages, worship facilities, government education institutions, religious institutions, government offices, social institutions, and similar institutions;
• Small Business 2: Small Business Group that uses gas for commercial activities, such as micro, small, and medium businesses, hotels, restaurants, cafes, private hospitals, private offices, private educational institutions, shops/stores/home stores/home offices/markets/malls, and similar coomercial activities.