Thriving for People
PGN is committed to implementing sustainable social responsibility by integrating social, environmental, and economic aspects in its various programs. To ensure a systematic approach, PGN adopts ISO 26000, an international standard that serves as a reference in the implementation of Social and Environmental Responsibility (TJSL) globally.
PGN continuously invests in social initiatives that create longterm value for communities. Each year, PGN allocates a dedicated budget to support PGN's Social and Environmental Responsibility (Tanggung Jawab Lingkungan/TJSL) Program which is a Community Involvement and Development (CID) program initiative aimed at supporting corporate sustainability, enhancing community well-being through various education, health, economic empowerment, and community development program.
More Information →
PGN's social commitment begins with the Perwira Subholding Gas, who serve as one of the company's key pillars. PGN provides equal employment opportunities to all individuals without discrimination. However, in the recruitment process, priority is given to candidates who meet the required competencies and qualifications, aligning with the company's values and needs. PGN offers young talents the opportunity to contribute to the development of natural gas amid the national energy transition.
The Company ensures equal treatment and opportunities for all Subholding Gas Officers, regardless of background, age, gender, ethnicity, religion, political affiliation, or other diversity factors. Policies related to anti-discrimination and human rights (HR) at PGN are governed by the Respectful Workplace Policy and the Collective Labor Agreement (PKB), which embed the principle of equality across all aspects of employment. Every workforce-related decision at PGN is based on competence and excellence, aligned with the company's core values and culture, namely AKHLAK (Amanah - Trustworthy, Kompeten - Competent, Harmonis - Harmonious, Loyal - Loyal, Adaptif - Adaptive, and Kolaboratif - Collaborative).
More Information →
Embracing Diversity, Empowering Equality
Monitoring and Audit of Equality and Diversity
Recruitment Supporting Equality and Diversity
Equality and Diversity Mentoring and Training Program
Equality and Diversity in Promotion
Corporate Social Responsibility (CSR) for Equality and Diversity
Employee Diversity Communities
Company Support for Equality and Diversity
PGN has established the Emergency Response Guidelines No. P-002/12.00/2024, designed to minimize the impact of emergency situations through rapid, effective, and optimal response measures. The company ensures that 100% of operational areas comply with ISO 14001:2015, ISO 45001:2018, and the Occupational Health and Safety Management System (SMK3), all of which are consistently implemented across PGN's operational regions. To ensure effective implementation, PGN conducts an audit of the K3P2L-E management system, which is part of the Integrated Management System, including internal audits and external audits by independent parties, once a year. PGN is committed to continuously developing the capabilities of Gas Subholding Officers to enhance their awareness and competence in accordance with the Occupational Health, Safety, and Environmental Management System (SMK3P2L-E) policy.
OHS programs include:
- Management Visit
- HSSE Competitions and Awards for Gas Subholding Officers and Partners
- HSSE System Internal and External Audit
- PGN OHS Campaign
- OHS Reporting
PGN Share
Prosperous
Harmonious
Trustworthy
Responsive
Empathy
PGN is committed to providing a seamless and positive experience for customers in accessing its services. To achieve this, the company continuously innovates by creating effective, efficient, and easily accessible communication channels for customers. In conducting its business operations, PGN prioritizes community engagement and development, both through its Corporate Social and Environmental Responsibility (TJSL) programs and the management of social aspects in infrastructure projects. To guarantee the highest quality, PGN applies an ISO 9001:2015 certified quality management system. All PGN products undergo a rigorous selection process, including material testing. In compliance with regulations, the company adheres to safety requirements outlined in the Material Safety Data Sheet (MSDS) and provides MSDS information to customers and prospective customers to help them understand the chemical composition and safety aspects of the products.
To strengthen a harmonious relationship with customers, PGN regularly holds an annual Customer Gathering event. This event provides PGN with an opportunity to receive feedback and directly address customer concerns, helping bridge the gap between customer needs and PGN's service capabilities. Additionally, PGN actively conducts the Customer Management Area program, which involves visits to customers or prospective customers to build synergistic and harmonious relationships in natural gas distribution.
PGN regularly conducts customer satisfaction surveys as part of its service performance evaluation and to gather insights for improving service quality toward Service Excellence. PGN has consistently achieved excellent results in the Customer Satisfaction Index (CSI) matrix.
More Information →
Operating In
Operating In
78
Regencies/CitiesManage
Manage
>33.000km
>33.000km
Gas Network pipelineZero Emission Target by Year
Zero Emission Target by Year
2060
Through Natural Gas Strategic Program
